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SHIPPING POLICY

This shipping policy applies in addition to the terms and conditions to all products purchased via the Wynns Locksmiths online store at https://shop.wynnslocksmiths.com.au. By placing an order through this website, you will be agreeing to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

STOCK AVAILABILITY

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer us to process a refund.

NON-STOCKED PRODUCTS

Due to the nature of some products being very specific in purpose or application, we do not stock some of the products. These Non-Stocked Products are made to order and are products that are not stocked by a manufacturer or by us and have been purchased by us specifically for your order. These Non-Stocked Products usually have an extended dispatch date and lead time for delivery from the supplier and us.

SHIPPING COSTS

The price of the products ordered does not include shipping or handling charges. These are added at the checkout, or in some cases where a particular product (Bulky Items) requires specialized transportation, a quote for dispatch will be arranged and you will be advised of these additional fees. Excluding these bulky items, all orders over AUD 99 are delivered free to anywhere in Australia. Orders under AUD 99 will incur AUD 9.90 postage and handling fee. This price will be the final price for shipping cost to the customer.

DISPATCH TIMEFRAME

We will use reasonable endeavours to dispatch all orders within 1-2 business days where products ordered are stocked in Wynns Locksmiths warehouse. For Products that are Non –Stocked Products, we will use our reasonable endeavours to dispatch products within 1 business day of the products arriving at the Wynns Locksmiths warehouse dispatching the order to you.

Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Whilst we will use reasonable endeavours to dispatch orders within the above timeframes, transit times will vary depending on the address location. Due to geographical circumstances, some locations may take longer to receive deliveries.

DELIVERIES

We use several carriers for deliveries depending on the customer’s location. Some carriers use a signed consignment note system and will not leave parcels unsigned at a delivery address. Deliveries left unattended at your address at your request are your responsibility. You accept that we will not be liable to replace the Product in these circumstances.

You may receive your order in one complete delivery or in multiple deliveries.

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

DELAYS

In some circumstances, the dispatch of your order may be delayed. Some of the common reasons for dispatch delays:

  • if items are on backorder from a supplier especially items that are Non-Stocked Products or in transit from overseas
  • if a supplier is unable to receive an order for whatever reason
  • during public holidays or periods of industry-wide shut-downs, such as Christmas and Easter;
  • if a transport company experiences issues during delivery

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. For all customer service inquiries, please call us at 03 9495 1122.


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